Business Process Tools Training Uncategorized Useful Links Visual Aids Writing

Do you know about Document Map in Microsoft Word?

Whenever I go through a Word document with clients and they ask where a section is, I always refer them to the Document Map. Frequently, they don’t know what it is. Do you know what it is?

In short, Document Map displays the table of contents on the left side of your screen. This is helpful when searching for sections in a document even if there is a table of contents (less back and forth). You just have to make sure your text has heading styles applied to it correctly.

To find it and use it, follow the steps below.

Business ROI Training Uncategorized

Oh, Dr. Kirkpatrick! Measuring Training Outcomes In An Imperfect World

Recently I came across this article at the CommLab India blog which presents an interesting opinion on measuring the training effectiveness using the Kirkpatrick model (diagram shown below). The author conjectures that the only practical way to measure this in practice is through Level 2 assessment (i.e., “testing” the student’s retained knowledge). Level 3 and Level 4 (degree of application of concepts and achievement of training objectives, respectively) are unreliable, the writer argues, since these types of measurements don’t exclude external factors, and thus make it difficult to attribute enhanced performance exclusively to training activities.

Process Tools Training Visual Aids

Finding Form Buttons in Microsoft Word 2007

Recently, one of our clients asked us to document the creating forms feature in Microsoft Word 2007. I’ve used Word 2007 quite a bit with another one of our clients and recently got Word 2010 for my personal computer. It seems a little crazy at first but easy once you get the hang of it.