Jeffrey Shoap has owned and successfully operated Shoap Technical Services since 1986. When he’s not running the business, he still enjoys editing the work of the rest of the team with his notorious red pen. He taught college-level English writing for several years and continues to work with organizations and students in a similar capacity. He lectures on technical writing issues and provides senior-level supervision to all projects and personnel. As the person holding overall responsibility for all projects, Jeffrey oversees the design and development process, steers project teams, oversees budgets and timelines, checks project quality, and monitors client satisfaction. Jeffrey and his teams are extremely experienced in the design, development, and completion of technical documentation and training. Jeffrey earned a Ph.D. in English from the University of Massachusetts.