Technical Writing, Documentation, and Training

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Published Articles

Outsource Documentation?
Many companies mistakenly believe that keeping documentation functions in-house gives the greatest return on their investment. This white paper on outsourced vs. in-house documentation explores why, for most companies, the in-house documentation costs are much higher than they realize.

What’s Wrong with Technical Documentation
White paper examining some of the root causes for why most technical documentation is either too simplistic to be of much use or too technical to understand.

Why You Can’t Afford to NOT Do Technical Documentation
White paper on why companies must provide technical documentation to their users.