Portfolio

Arresting Fraud with Automated Notifications
White paper for an automated fraud alert system.

Talento Quick Reference Guide
Card describing operating instructions for a POS terminal.

Integrator’s Guide
Excerpt from an API for a VoiceXML application.

Functional Requirements Specification
Excerpt from a POS terminal FRS describing a Sale Transaction.

Company LEARN Administrator’s Guide
Guide for administrators of a learning management system.

Startup and Workflow Procedures
Process documentation for an industrial production line.

Installation Procedures
Instructions for installing equipment in a vending machine.

Production Support – Program Setup Process Documentation
Process documentation for prepaid divison of a major payments processor.

Message Specification
Specification of message formats for a POS device to communicate with a payment processor for check processing.

Preparing the TWIN tt for Dry-Vacuuming
Instructions for setting up the AquaFilter and attaching the dry suction hose in a consumer vacuum manual.

BackOfficeBay6 (Broadband Dial-Up)
Sales/Training demo for a back office electronic check processing application.

Interactive Helpdesk Training
Flash media and games for enhancing call-center training and engaging the adult learner.

USA States Animated Morph
Enhances PowerPoint slides when teaching new hire students the locations they will support.

Call Control Animation
Enhances training when teaching new hire students how to break down a good customer service call into its core components.

Internet Travel Animation
Offers students a visual, interactive tool to learn the basics of Internet packet routing.

Flash Matching Game Engine
Utilizes XML to build a customizable matching game to review concepts taught during training.