Susan was born at a very young age. She joined Shoap with more than 25 years of experience in IT consulting and management. Most recently, she held a position as Vice President of Systems and Programming for a large financial services company. Prior to that, Susan held positions as Project Manager and Senior Implementations Consultant at a financial software company, and Product Manager in the payments processing industry. Technical writing gave her the flexibility, variety and creativity she was seeking in her new career. Susan graduated from Emory University with a degree in mathematics. She is currently seeking an advanced degree in life, with an emphasis in parallel parking.