Linda Hill is a skilled business and technical writer. Her relationship with Shoap began as an employee in 1997, and has continued through the years. She has strong analytical skills, especially with business management concepts, and is an expert in writing complex proposals, winning business plans, comprehensive operational and sales materials, and exceptional franchise documentation. She holds a Masters degree in Technical and Professional Communication from Southern Polytechnic State University, and dual degrees in English and Mass Communication from Florida State University. Despite her comfort with and extensive work in technical documentation, she feels her greatest talent is taking complex material and making it easy to read.