Technical Writing, Documentation, and Training



Shoap Technical Services takes great pride in our people. Their education, experience, skills, expertise, unique perspective, and professionalism makes them valuable to the STS team.

It is their commitment to improving the business success of those we serve that makes them invaluable to our clients. Individually, each member of the STS team brings a strong, unique set of skills to the company. As part of our team, each employee plays a critical role in the successful completion of client deliverables.

Working as a team, we can provide you with a diverse range of documentation and training capabilities. Our team approach allows for continuity of each project, as well as internal review throughout the whole process. Our combined skill set adds to the value each member of our team could bring to the project alone. After all, we have the combined talents of the industry’s best, brightest, and most experienced individuals!

Click a member of our team to learn more about them.

Jeffrey Shoap

Owner and CEO

  • Operated the company since 1986
  • Taught college-level English
  • Lectures on technical writing topics
  • Holds a Ph.D. in English from University of Massachusetts

Jonathan Archer

Technical Writer

  • Documents POS applications
  • Enjoys learning about the intricacies in technical writing
  • Holds an Electrical Engineering degree from Southern Polytechnic State University

Linda Hill

Technical Writer

  • Joined STS in 1997
  • Enjoys making complex material easy to read
  • Highly skilled in business concepts
  • Holds a M.S. in Technical & Professional Communication from Southern Polytechnic State University

Lolita Mannik

Technical Writer

  • Graduated from Ohio State University with distinction in Physics, Honors in the Liberal Arts, and a minor in Russian
  • Active member of the Society for Technical Communication
  • Enjoys long distance running

Leslie Richardson

Technical Writer

  • Experienced in software development
  • Enjoys breaking down technical and complicated concepts
  • Has a dual degree in English and The Study of the Creative Process

Katherine Kearns

Technical Writer

  • 10 years technical writing experience
  • Expert in process, policies, and procedure writing
  • B.S. in Industrial Engineering from Georgia Tech

Susan Queen

Technical Writer

  • Holds a B.S. in Computational Media from Georgia Tech
  • Worked as a Business Analyst before STS
  • Enjoys writing and new challenges

Paul Clifton

Technical Writer

  • Ph.D. in Digital Medial from Georgia Tech
  • Has a background in industrial engineering and logistics
  • Enjoys cycling and backpacking

Susan Cauble

Technical Writer

  • Over 25 years of experience in IT consulting and management
  • Served as VP of Systems and Programming for a large financial services company
  • Holds a degree in mathematics from Emory University

Judy Glick-Smith

Technical Writer

  • Experienced programmer
  • Expert in project requirements
  • Almost 30 years as a technical writer