| Articles/Presentations |
"Outsource Documentation?"
Article on the value of outsourced vs. in-house documentation. Originally published in TechLinks.
"Why You Can't Afford to NOT Do Technical Documentation"
Presentation on the value of technical documentation. Originally presented to ATDC at Georgia Tech.
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| White Papers |
"Arresting Fraud with Automated Notifications"
White paper for an automated fraud alert system.
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| Documentation |
"Talento Quick Reference Guide"
Card describing operating instructions for a POS terminal.
"Integrator's Guide"
Excerpt from an API for a VoiceXML application.
"Functional Requirements Specification"
Excerpt from a POS terminal FRS describing a Sale Transaction.
"Company LEARN Administrator's Guide"
Guide for administrators of a learning management system.
"Startup and Workflow Procedures"
Process documentation for an industrial production line.
"Installation Procedures"
Instructions for installing equipment in a vending machine.
"Message Specification"
Specification of message formats for a POS device to communicate with a payment processor for check processing.
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| Consumer Products |
"Preparing the TWIN tt for Dry-Vacuuming"
Instructions for setting up the AquaFilter and attaching the dry suction hose in a consummer vacuum manual.
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| Promotional/Instructional Video |
BackOfficeBay6 (Broadband | Dial-up)
Sales/Training demo for a back office electronic check processing application.
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| Training Media |
Interactive Helpdesk Training
Flash presentations and games for call-center training.
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