Technical Writing, Documentation, and Training

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About: emilyd

How To: Avoiding Credit Card Fraud

Most of us are no strangers to credit card fraud. We avoid buying from questionable websites, make sure we have our cards with us before leaving a store, and keep our information private. But there’s more you should be doing.

At STS we service the payments industry, so we are intimately aware how credit card security works. Here are some tips we recommend to keep your cards safe.

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Efficiency Leads to Savings with Single-Sourcing

Single-source authoring tools could be your key to cutting documentation costs and increasing efficiency.

In single-source documentation (or single-source authoring), the same pieces of information that appear in multiple documents are housed in a single location (a database) using a single-source authoring program, such as AuthorIt or Framemaker. The result is that you only have to write and maintain shared content once to produce the documentation you need.

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John Hancock takes it to the web

In a quest to provide marketing information to my coworkers, I started doing some research on email signature etiquette.  I was very disappointed to find that almost every article on the subject is an angry tirade with little practical advice.  What’s more, many of them conflict with each other.  So I kept digging and came up with what I think are the keys to an appropriate email signature—presented here in calm, concise language. Continue reading

OMG WTF LOL

You know that obnoxiously trite line “The Oxford English Dictionary defines (fill in the blank with a simple word) as…”?  It just got a whole lot worse.

Recent additions to “the OED” (does everything need an acronym?) include LOL, ego-surf, and smack talk.  I gave the monitor the evil eye as I scrolled down the list of newly added and updated terms.  Now these words that will almost certainly fall out of style are cemented in our language (oed.com says that entries are never deleted).

What about this bothers me so much? 

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You’ve seen the email version of the inaugural edition of our monthly newsletter.  Now see the original pdf.

Newsletter pdf

Words That Sting

Buzzwords are just like bad pop stars: they appear mysteriously, gain fans like the plague spreads, and seemingly vanish; yet new ones are constantly appearing.  Why do we continuously go through this cycle?

STS has banned buzzwords.  I learned quickly that even saying “buzzword” meant trouble—someone would be on a rant soon.  So I made a list of the most-abused words with suggested alternatives.  I hope I haven’t just created the new lingo.

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Joining The Team

I did not like change.

Last Monday I began a major new chapter: my internship at Shoap Technical Services. I was hired to do marketing for the summer and given a great deal of freedom. I was encouraged to let my mind run free and to tackle any project I thought I would enjoy doing to increase sales. It’s an aspiring PR girl’s dream. But like I said, I didn’t like change.

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